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 Customer Service

We aim to despatch all retail orders within 2 working days. For larger wholesale orders then please contact us for prices and lead times.

If you are not satisfied with your order then simply send it back to us for a full refund excluding our postage and packing charge. Any damages, defects or incomplete orders must be reported as soon as possible. Returns must be sent back within 28 days. It is the customers responsibility to obtain proof of delivery.

We despatch to UK addresses only. Anyone wishing to purchase our products from outside the UK will need to contact us for extra delivery costs.

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U Gro Ltd - All you need to get growing

U Gro Ltd
PO Box 10469, Dunmow, Essex, CM6 9AR
Phone: 01371 823318

Email: sales@ugro.co.uk

Company registration - 6840005
VAT Registration - 976 4961 58

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